Once a reservation is created and payment is processed, RoverPass has provided its service and the RoverPass platform fee is nonrefundable.
The campground is responsible for enforcing their own cancellation policy regarding any funds received for reservations.
Credit card processing fees are charged to RoverPass by Stripe and are nonrefundable. In the event of a refund to a guest after a payment is processed, the total refund cannot exceed the amount that was paid out to the campground.
In the event of a credit card dispute by a guest, the campground will be responsible for repaying any funds lost in the dispute. These include the reservation amount, credit card processing fees, the additional dispute fee, and the lost platform fees.
RoverPass support operates Monday-Friday 9-5:30 pm CST. We ask that you give us 24 hours to respond to emails and calls. You can also call us directly at 844-451-3816 or email at us hostsupport@roverpass.com.