Case Study: How Scenic 6 RV Park Ended Double-Bookings and Gave Its Park Director a Day Off

Nestled in the heart of Potlatch, Idaho, Scenic 6 RV Park is a city-owned public property well known as a hub for sportsmen, campers and students. It offers outdoor activities alongside small-town hospitality.

The challenge: an antiquated booking system

Despite the setting, the property faced real hurdles because of its outdated booking system. After a run of double-bookings and camper frustration, the city decided to look for something better.

We knew we needed to do something different. The City Clerk did some research and decided to give RoverPass a try. Thank goodness!

A new chapter

With RoverPass in place, the park's Director found day-to-day management considerably less demanding. For a property open around the clock, all year, the difference was not subtle.

I have benefited tremendously by using your platform. It has given me the freedom to leave the RV Park once in a while! Since we are open 24/7, 365, our old system made it almost impossible to leave, and if we did, oh! The phone calls would be incessant! I'm so grateful for the reprieve from THAT!

Well known in Potlatch, the property sees repeat guests often. The Guestbook feature streamlined their booking process for returning campers.

The campers really appreciate how quick and easy their experience can be, and so do I!

Operations became a non-event

With the previous confusing system replaced, booking mishaps stopped and the Director stopped fielding avoidable calls.

I love being able to book people online no matter where I am! I know the guests appreciate being able to book online themselves as well, as many have particular sites they prefer and can easily book them for their trip.

Asked what she would say to other properties facing the same problems:

I would highly recommend your services to anyone wanting to update their booking system or just make their lives so much easier! It has given me freedom that I would never have had before, and I am so grateful for your excellent customer service!

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