Case Study: How Marion Co. Fair RV Park Runs a Full RV Park With No On-Site Staff

The Marion Co. Fair RV Park in Lebanon, Kentucky is a working RV business offering full-hookup sites with amenities. It serves a varied clientele through the year, including construction workers and horse trainers.

The challenge: volume without staff

Operating the park manually, with no dedicated staff for on-site fund collection or reservation management, became a significant problem as booking volume grew. The owners, the local Marion County Fairgrounds Association, needed a solution and went looking for one.

Operational efficiency

Allowing guests to book and pay online removed the need for active management and physical presence at the property. For an association whose members have other responsibilities, that was the whole point.

RoverPass has saved us a tremendous amount of time and headache. The software is easy to use, nobody has ever had any issues booking. We don't have to touch anything!

Bookings they had not planned for

The association implemented RoverPass as a management solution, but also reports an uptick in bookings from an improved digital presence through the RoverPass Marketplace and partner channels.

We get a lot of traffic from RoverPass partners, something we hadn't even considered when we first signed up. We really can't say enough good things!

Support they rarely need

The association handles reservations, blocks off sites and runs transactions without needing to call in for help.

We rarely speak to anyone from RoverPass. It's so easy to run we don't even need to call in. This is the first place you need to look, we highly recommend the system!

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