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RoverPass Privacy Policy

Last reviewed by the RoverPass team. Read the RoverPass Privacy Policy: what information we collect, how we use it, your rights, and how we keep your data secure.

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Last Modified: January 2026

RoverPass, Inc. ("RoverPass," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have.

This Policy applies to all users of the RoverPass Services, including:

  • Campgrounds and RV park owners/operators using RoverPass to manage reservations, payments, websites, and property operations
  • Campers and guests using RoverPass to search for, book, and manage stays
  • Visitors browsing any RoverPass website or interacting with us online or offline

By using the RoverPass Services, you acknowledge that you have read and understood this Privacy Policy.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Our Platform may contain links to other websites not owned or controlled by RoverPass. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of every website you visit.

1. WHAT INFORMATION DO WE COLLECT?

This Privacy Policy applies to all online and offline interactions with RoverPass, including:

  • The RoverPass website
  • The RoverPass marketplace and booking platform
  • The Campground Owner Portal
  • Integrated products such as Smart Metering, E-Signature/AutoWaivers, Ticketing, and SMS features
  • Communication through email, phone, SMS, or in-person at events

It also applies to personal information collected from:

  • Campers
  • Campground owners and staff
  • Business partners and vendors
  • Website visitors

If you do not agree with any part of this Policy, please discontinue use of our Services.

2. DEFINITIONS

To make this Policy easier to understand, here are key definitions:

"Personal Information" Information that identifies or relates to an identifiable individual.

"Sensitive Personal Information" Certain categories protected under state laws, such as precise geolocation, account access credentials, or financial data.

"Campgrounds" Campground or RV park owners/operators using RoverPass to manage reservations or operations.

"Campers" Individuals using RoverPass to search, reserve, or manage campground bookings.

"Service Providers" Third parties processing information on our behalf (e.g., Stripe).

"Business Partners" OTAs, integration partners, affiliates, and promotional partners.

3. PERSONAL INFORMATION WE COLLECT

We collect and process Personal Information depending on how you use our Services.

3.1 Information Provided Voluntarily

You may provide Personal Information when you:

  • Create an account
  • Make or manage a reservation
  • List or manage a campground property
  • Communicate with RoverPass or another user
  • Participate in surveys, promotions, or marketing programs
  • Connect a social login account (e.g., Facebook)

This may include:

  • Name, email address, phone number
  • Account login credentials
  • Reservation and payment details
  • Property details (for campgrounds)
  • Communications, support requests, or feedback
  • Business tax or billing information (for campgrounds)

3.2 Information Collected Automatically

When you interact with our Services, we automatically collect:

  • Device type, IP address, browser type
  • Operating system
  • Usage data such as pages viewed, clicks, searches, and time spent
  • Location information (approximate or precise, depending on settings)
  • Log files and diagnostic data
  • Cookie identifiers and tracking data

This information helps us secure, maintain, and improve the Services.

3.3 Information from Third Parties

We may receive information from:

  • OTA partners
  • Payment processors (e.g., Stripe)
  • Social media platforms
  • Marketing partners
  • Publicly available databases
  • Other integrated third-party tools

3.4 Sensitive Personal Information

RoverPass does not intentionally collect or use Sensitive Personal Information for purposes that require offering a "Right to Limit Use" under the CPRA.

Any SPI (e.g., geolocation, payment info) is only processed as necessary to provide the services requested.

4. HOW WE USE PERSONAL INFORMATION

We use Personal Information to:

  • Provide, improve, and operate the RoverPass Services
  • Process reservations and payments
  • Display campground availability
  • Communicate with you about reservations, updates, or platform features
  • Provide customer support
  • Send promotional communications (which you may opt out of)
  • Secure our platform and prevent fraud
  • Analyze usage to improve features
  • Comply with legal obligations

We do not use Personal Information for automated decision-making that produces legal effects.

5. COOKIES AND TRACKING TECHNOLOGIES

We use tracking technologies, including cookies, pixels, and web beacons, to:

  • Keep the website functioning
  • Remember your preferences
  • Analyze performance and usage
  • Improve the platform
  • Deliver relevant content or promotions

You may adjust cookie settings through your browser, though doing so may affect functionality. For full details, please see our separate Cookie Policy.

6. HOW WE SHARE PERSONAL INFORMATION

We may share Personal Information with:

A. Service Providers

Examples include: Stripe (payments), email systems, SMS gateways, hosting providers, analytics providers, advertising partners.

B. Business Partners

Such as OTA channels, integration partners, or promotional partners.

C. Campgrounds (if you are a Camper)

We share necessary reservation details with the campground you book.

D. Campers (if you are a Campground)

Information you publish, such as property descriptions, amenities, and pricing, is visible to users.

E. Compliance and Legal Obligations

We may disclose information to government authorities or when required by law.

F. Corporate Transactions

Personal Information may be transferred in a merger, acquisition, or similar event.

We do not sell or share personal information in ways that trigger a "Do Not Sell or Share" requirement under CA law.

7. SOCIAL MEDIA LOGINS

If you choose to register or log in using a social media account:

  • The social platform may provide us with profile information
  • This may include your name, email, profile photo, friend lists, or other public data
  • We use this only to enable login and verify identity

We do not control how social media platforms handle your data, please review their privacy policies.

8. INTERNATIONAL DATA TRANSFERS

RoverPass may transfer Personal Information to the United States or other countries where our providers operate. We implement appropriate safeguards where required by law.

9. DATA RETENTION

We retain Personal Information only as long as necessary to:

  • Provide the Services
  • Fulfill the purposes outlined in this Policy
  • Comply with legal and accounting obligations

When information is no longer needed, we delete or anonymize it.

10. INFORMATION FOR MINORS

RoverPass does not knowingly collect or market to individuals under 18. If we discover such data, we will delete it promptly.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Request access to the personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your data
  • Request details about how your data is used
  • Opt out of certain uses (marketing, tracking)
  • Withdraw consent (where applicable)
  • Appeal decisions made regarding your request

California residents also have:

  • Right to know categories of personal information collected
  • Right to request deletion of personal information
  • Right to correction
  • Right to opt out of selling or sharing personal information
  • Right to nondiscrimination for exercising these rights

To submit a privacy request, email [email protected] or visit our help center.

12. DO NOT TRACK CONTROLS

Your browser may offer "Do Not Track" signals. Because no standard exists, we do not currently respond to these signals.

13. DATA SECURITY

We take reasonable steps to protect your information, including:

  • Encryption
  • Access controls
  • Monitoring and auditing
  • Secure hosting
  • Employee training
  • Firewalls and threat detection

While we strive to protect your data, no system is 100 percent secure.

If a breach occurs, we will notify affected users and relevant authorities as required by law.

14. PRODUCT-SPECIFIC DISCLOSURES

14.1 SMS Communications

If you opt into SMS:

  • We collect your phone number and consent
  • We use SMS only for operational purposes (reservation updates, account information)
  • You can opt out any time by replying STOP
  • We do not sell or share SMS consent data for marketing

14.2 AutoWaiver

AutoWaiver collects waiver data solely to send, manage, and store waivers on behalf of campgrounds.

  • Campgrounds own all waiver content
  • RoverPass acts as a data processor
  • We do not use waiver data for advertising or profiling
  • Waivers are stored using industry-standard security practices

15. THIRD-PARTY LINKS

Our Services may include links to external sites. We do not control and are not responsible for their privacy practices.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Policy as laws or our Services change. We will update the "Last Updated" date and may provide additional notice for material changes.

17. CONTACT INFORMATION

RoverPass, Inc. 2028 E Ben White Blvd #240-4852 Austin, TX 78702 United States

Email: [email protected]

Help Center: https://help.roverpass.com/portal/en/home

Call or text