An AI Chatbot That Only Knows Your Caravan Park

It is a chat widget for your caravan park website that answers guest enquiries automatically, around the clock. It is trained only on your park's own RoverPass content, so guests get your pet policy, your check-in time, and your tariffs, not a generic answer scraped from the web. It runs alongside the rest of your caravan park booking system, in the same dashboard your team already uses.

No. The chatbot uses strict retrieval with anti-hallucination guards, so it can only respond using your caravan park's own content. When a question falls outside what your listing covers, it says so rather than inventing an answer, and that question goes straight to your Content gaps list so you can add the missing detail.

The chatbot dashboard has a Content gaps page. Every question it could not answer lands there, with similar wordings grouped into a single entry so you can see how many guests asked and when it last came up. Open gaps carry a count badge, so you know when there is something new worth a look.

Your answer is saved to the chatbot's knowledge base as an FAQ right away and the gap moves to Resolved. The next guest who asks any version of that question gets your answer, so the same enquiry stops coming back as a gap. If a question is not worth answering, dismiss it instead. Want to see it in action? Book a demo.

No. Answering a gap writes the content and re-indexes it in the same step. There is no training run to start, and no second knowledge base to keep in sync. The same is true when you update your listing.

It fields the repeat enquiries that interrupt your day, such as check-in times, pet rules, and powered site details, so your team spends less time answering the same call. Guests with something more complicated still reach you the way they always have.